PEOPLE RESPOND TO THE SAME SITUATION DIFFERENTLY: KNOW YOUR STAFF
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Date and time: 
Thu, 2015-02-12 07:02
Location / Venue: 

MAIN CAMPUS

The Procurement Manager in his office

PEOPLE RESPOND TO THE SAME SITUATION DIFFERENTLY:  KNOW YOUR STAFF

On 19.01.2015 at 7.00 a.m. when I had just arrived in my office, I found myself pondering whether I really knew my staff well enough, especially the way they respond to work situations.  I decided to carry out an experiment on three officers.

The Experiment

I sent an sms message to the three officers.  I requested them to prepare a short report on a key procurement operation and it must be submitted at 10.00 a.m. After a short while one officer called back wanting more information on the source of materials for preparing the report.  I sent to all the three officers advising on the source of materials to use:

  1. The New Constitution, 2010
  2. The Procurement and Disposal Act, 2005
  3. The Procurement and Disposal Regulations, 2006 and amendments thereafter.
  4. The General Procurement Manual (PPOA version)

Findings

  1. One officer said that she could not get copy of the constitution and hence left it out.  She had all the other documents. This was at 11.00 a.m.
  2. Another officer indicated that the  time I gave was too short.  That the work required two more days!
  3. The third officer was able to submit the report half an hour before the deadline! The report of this officer had short-comings but at least it was a report I could use.

We now come to our hypothesis:  staff respond to the same situation differently.  Some require too much details before they start.  Others want assurance before they embark on the project while others are comfortable with scanty data and can use or manipulate it to produce results.

It is the responsibility of the Manager to know his people and vary his approach or style to achieve results.

Good day

 

J.M.K. MOKAYA

PROCUREMENT MANAGER

 

 

 

Expiry Date: 
Thu, 2017-08-17 07:02